OMB control number

Customer Satisfaction Monitoring

OMB 3220-0192 · RRB.

OMB 3220-0192

The Railroad Retirement Board (RRB) utilizes voluntary customer surveys to ascertain customer satisfaction with the RRB in terms of timeliness, appropriateness, access, and other measures of quality service. Surveys involve individuals that are direct or indirect beneficiaries of RRB services as well as railroad employers who must report earnings.

The latest form for Customer Satisfaction Monitoring expires 2026-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
3220-0192 - Supplement.docx Supporting Statement B
3220-0192_Final.docx Supporting Statement A
RRB Rail Employers Customer Satisfaction Questionnaire (2015).docx Supplementary Document
RRB News (09-15).pdf Supplementary Document
IB-3 (03-23).pdf Supplementary Document
ACSI Report (05-15).pdf Supplementary Document

All Historical Document Collections

202507-3220-003	Revision of a currently approved collection	2026-02-24
202301-3220-003 Approved without change	Extension without change of a currently approved collection	2023-01-30
201912-3220-006 Approved without change	Extension without change of a currently approved collection	2019-12-31
201606-3220-006 Approved without change	Extension without change of a currently approved collection	2016-06-29
201304-3220-003 Approved without change	Extension without change of a currently approved collection	2013-04-30
201003-3220-002 Approved without change	Extension without change of a currently approved collection	2010-03-31
200612-3220-002 Approved without change	Revision of a currently approved collection	2006-12-22
200311-3220-001 Approved without change	Extension without change of a currently approved collection	2003-11-05
200101-3220-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2001-01-17
200009-3220-004 Approved without change	No material or nonsubstantive change to a currently approved collection	2000-09-26
200006-3220-001 Approved without change	Extension without change of a currently approved collection	2000-06-02
199703-3220-001 Approved without change	New collection (Request for a new OMB Control Number)	1997-03-03

OMB Details

Customer Assessment Survey

Federal Enterprise Architecture: Income Security - General Retirement and Disability

Form G-201

Customer Assessment Survey

Paper Only

Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.