FERC-1002 (Customer Engagement Management Survey)

The Proposed FERC–1002 (Customer Engagement Management Survey) is needed to conduct customer engagement activities. Customer engagement is needed to further the Commission’s goal of facilitating the public’s understanding of FERC’s work and encouraging their participation in FERC matters. The data will allow FERC to understand which areas of its work are of greater interest to the public and where additional public outreach and educational materials or other resources are needed the most. To that end, the proposed survey covers customer engagement activities by FERC’s Office of Public Participation (OPP) and Office of External Affairs (OEA). Specifically, FERC proposes to voluntarily collect contact information about a participant’s subject matter areas of interest, and to keep email distributions to be used to inform interested individuals of workshops, technical conferences, certain proceedings, press releases, or newsletters. FERC provides several options for responding to the FERC-1002 (on a voluntary basis) including email, telephone, fax, and/or webform. FERC is providing several possible methods of submittal to ease the burden of the filer (respondent). [NOTE: the estimated federal cost is for Year 1, with IT cost significantly lower in subsequent years.]

The latest form for FERC-1002 (Customer Engagement Management Survey) expires 2026-09-30 and can be found here.