OMB control number

Generic Clearance of Customer Satisfaction Surveys

OMB 0960-0526 · SSA.

OMB 0960-0526

This is the blanket clearance for SSA's customer service satisfaction assessments (called Generic Clearances). This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs.

The latest form for Generic Clearance of Customer Satisfaction Surveys expires 2028-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Listing of Proposed GC Activities With Totals 2025-2028.docx Supplementary Document
Listing of Proposed GC Collections.docx Supplementary Document
Category D Comment Card Questionnaire Sample.docx Supplementary Document
Category C Mail, Internet, Telephone Sample.docx Supplementary Document
Category B Telephone Questionnaire Sample.docx Supplementary Document
Category A Mail Questionnaire Sample.docx Supplementary Document
Supporting Statement Part A-0960-0526.docx Supporting Statement A
Supporting Statement Part B-0960-0526.docx Supporting Statement B
Customer Satisfaction Survey Templates Blank Other-Customer Satisfaction Survey Template Blank

All Historical Document Collections

202502-0960-007	Extension without change of a currently approved collection	2025-03-19
202111-0960-011 Approved without change	Revision of a currently approved collection	2022-03-02
201810-0960-002 Approved without change	Revision of a currently approved collection	2019-01-24
201511-0960-010 Approved with change	Revision of a currently approved collection	2015-11-18
201206-0960-002 Approved with change	Revision of a currently approved collection	2012-07-25
201003-0960-008 Approved without change	No material or nonsubstantive change to a currently approved collection	2010-03-23
200905-0960-012 Approved without change	Revision of a currently approved collection	2009-05-28
200904-0960-008 Approved with change	No material or nonsubstantive change to a currently approved collection	2009-04-21
200904-0960-007 Approved without change	No material or nonsubstantive change to a currently approved collection	2009-04-20
200903-0960-007 Approved without change	No material or nonsubstantive change to a currently approved collection	2009-03-25
200609-0960-019 Withdrawn and continue	No material or nonsubstantive change to a currently approved collection	2006-09-18
200604-0960-007 Approved with change	Revision of a currently approved collection	2006-04-12
200302-0960-006 Approved without change	Revision of a currently approved collection	2003-02-27
200009-0960-012 Approved without change	No material or nonsubstantive change to a currently approved collection	2000-09-14
199910-0960-005 Approved without change	Revision of a currently approved collection	1999-10-12
199609-0960-006 Approved without change	Revision of a currently approved collection	1996-09-20
199509-0960-004 Approved with change	No material or nonsubstantive change to a currently approved collection	1995-09-30
199505-0960-008 Approved with change	No material or nonsubstantive change to a currently approved collection	1995-05-31
199411-0960-007 Approved with change	No material or nonsubstantive change to a currently approved collection	1994-11-14
199408-0960-007 Approved with change	No material or nonsubstantive change to a currently approved collection	1994-08-31
199312-0960-001 Approved without change	New collection (Request for a new OMB Control Number)	1993-12-10