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Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

ICR 202003-0960-006 · OMB 0960-0788 · Historical Active

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2020-03-31
IC Document Collections
IC ID
Document
Title
Status
239935 Unchanged
238694 Unchanged
237871 Unchanged
237680 Unchanged
237129 Unchanged
235830 Unchanged
235336 Unchanged
234816 Unchanged
233960 Unchanged
233486 Unchanged
233131 Unchanged
232688 Unchanged
232149 Unchanged
231951 Unchanged
229969 Unchanged
229102 Unchanged
228823 Unchanged
227442 Unchanged
ICR Details
0960-0788 202003-0960-006
Historical Active 201909-0960-006
SSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/01/2020
Retrieve Notice of Action (NOA) 03/31/2020
Additional respondent volume approved pending upcoming review of IC instrument related to qualitative surveys conducted at SSA field office kiosks.
  Inventory as of this Action Requested Previously Approved
09/30/2020 09/30/2020 09/30/2020
4,100,000 0 1,700,000
766,667 0 425,000
0 0 0
This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs. This is a Non-Substantive Change Request to increase the burden information for this collection.
None
None
Not associated with rulemaking
  82 FR 17494 04/11/2017
82 FR 27939 06/19/2017
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 4,100,000 1,700,000 0 0 2,400,000 0
Annual Time Burden (Hours) 766,667 425,000 0 0 341,667 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
We are increasing the burden information to accommodate new survey which we expect to use with millions of respondents across the nation who use the in-office kiosks in our field offices for their appointments. When we last obtained OMB approval for this ICR we did not anticipate any high volume qualitative surveys; however, this new survey for respondents using in-office kiosks is high volume, and requires an increase in the burden information.
$131,204
No
    Yes
    Yes
No
No
No
Uncollected
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/31/2020