Veterans Benefits Administration (VBA) Loan Guaranty Service Lender Satisfaction Survey

Forms and Documents

Document Name	Status
Task 2_1 Lender Notification Letter(v03)_PRINT vCS 16Dec10- Minor Melissa edits.doc Supplementary Document	2010-12-22
T-2 Lender Card 15Dec10.doc Supplementary Document	2010-12-22
Justification B. Supporting Statement.doc Supporting Statement B	2010-12-22
2900-0711 justification FINAL.docx Supporting Statement A	2011-05-13

IC Document Collections

IC ID	Document Title	Status
182869	Veterans Benefits Administration (VBA) Loan Guaranty Service Lender Statisfaction Survey Other-Online Survey	Modified

ICR Details

OMB Control No: 2900-0711	ICR Reference No: 201012-2900-010
Status: Historical Active	Previous ICR Reference No: 200711-2900-010
Agency/Subagency: VA	Agency Tracking No: 2900-0711
Title: Veterans Benefits Administration (VBA) Loan Guaranty Service Lender Satisfaction Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/11/2011
	Date Received in OIRA: 05/26/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2014	36 Months From Approved	08/31/2011
Responses	786	0	8,850
Time Burden (Hours)	197	0	2,096
Cost Burden (Dollars)	0	0	0

---

Abstract: This is survey designed to gather information from lenders about the VA Loan Guaranty Program. The information collected will allow the Department of Veterans Affairs (VA) to determine lender satisfaction with the VA's processes and to make improvements so that the program best serves the needs of eligible veterans.

---

Authorizing Statute(s): PL: Pub.L. 103 - 62 all Name of Law: Government Performance and Results Act of 1993
   US Code: 38 USC 527 Name of Law: Evaluation and Data Collection
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: PL: Pub.L. 103 - 62 all Name of Law: Government Performance and Results Act of 1993
US Code: 38 USC 527 Name of Law: Evaluation and Data Collection

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 31	02/15/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 91	05/11/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Veterans Benefits Administration (VBA) Loan Guaranty Service Lender Statisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	786	8,850	0	-8,064	0	0
Annual Time Burden (Hours)	197	2,096	0	-1,899	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: VA leadership took on responsibility for conducting LGY's Veteran Satisfaction, SAH Satisfaction, and SAH Non-Grantee surveys. These three surveys are currently part of the Voice of the Veteran initiative and are no longer collected under this OMB information collection number. LGY's remaining survey responsibility is the Lender Satisfaction Survey, which is being submitted for clearance in this package. Additionally, LGY has personnel on staff who can administer the survey in-house, as opposed to through the assistance of a hired contractor. With these changes, the number of burden hours, and the cost to administer the sole survey under this clearance effort have been reduced.

---

Annual Cost to Federal Government: $43,298

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/26/2011

---