Veteran Financial and Credit Counseling Services Survey

Section 313 of the Joseph Maxwell Cleland and Robert Joseph Dole Memorial Veterans Benefits and Health Care Improvement (Cleland-Dole) Act of 2022 (P.L. 117-328) requires the VA to conduct a study on financial and credit counseling by querying financial and credit counselors, homeless programs providers, and subject matters experts regarding the use of financial and credit counseling services. The intent of this survey is to identify financial and credit counseling needs of Veterans experiencing homelessness or at risk of experiencing homelessness, the financial and credit counseling services offered to these Veterans, the specific barriers that these Veterans have in accessing these financial and credit counseling services, and the effects of financial and credit counseling services on such outcomes as employment, housing status, income, and credit score. The information collected will be used to inform VA policy makers, program managers, and process improvement investigators about how to enhance financial and credit counseling services that are offered to Veterans experiencing homelessness or at risk of experiencing homelessness. The results of this survey, which will not include personally identifiable information about the individual respondents, will be shared with Congress via a congressionally mandated report. The Veteran Financial and Credit Counseling Services (VFCCS) Survey (VA Form 10-377) has been updated pursuant to Executive Order 14168: Defending Women from Gender Ideology Extremism and Restoring Biological Truth to the Federal Government. There are no longer gender options, and the “Gender” field in Question 13 has been changed to “Sex” with only “Female or Male” as choices.

The latest form for Veteran Financial and Credit Counseling Services Survey expires 2026-11-30 and can be found here.