[NIOSH] Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

This collection of information is necessary to enable the CDC/NIOSH to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The types of collections that this generic clearance covers include, but are not limited to: Customer comment cards/complaint forms, Small discussion groups, Focus Groups of customers, potential customers, delivery partners, or other stakeholders, Cognitive laboratory studies, such as those used to refine questions or assess usability of a website, Qualitative customer satisfaction surveys (e.g., post-transaction surveys; opt-out web surveys) and In-person observation testing (e.g., website or software usability tests).

The latest form for [NIOSH] Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2027-07-31 and can be found here.