Defense Contract Audit Agency Customer Relationship Management Tool

The Defense Contract Audit Agency is mostly comprised of Auditors (85% of our total workforce). Due to our 10-12% attrition rate each year; the Human Capital team is responsible for hiring between 400-500 entry-level auditors. DCAA utilizes a single DOD Direct Hire Authority (DHA) for our GS-511 Auditors. This allows us to recruit on-campus, at any time, via a multiple of methods (college career fairs, our own hiring events, in-classroom briefings, accountant club engagements, etc.). Human Resource Specialists partnered with a number of Audit-Recruiters are utilized for these outreach efforts which engage potential applicants. DCAA found a solution to the aforementioned problem: the acquisition of a Customer Management Relationship (CRM) tool. The CRM will enable DCAA to: Know how many candidates were engaged at each event, Know how many applied and ultimately how many were hired at DCAA (from that event), Focus resources on events with proven recruiting value based on data (vs this is where always gone to recruit), Focus our advertising dollars in a more direct manner, and Identify trends in successfully hired candidates enabling better strategies for finding more individuals like those hired. DCAA needs to collect the data so as to conduct marketing, advertising, outreach, and recruitment activities with potential leads and applicants for employment. DCAA needs to manage all tracking and communications associated with potential leads so as to retain potential applicants during and through the recruitment and hiring process. DCAA needs the data to continuously engage with potential leads who may not initially meet minimum qualification requirements; who may have applied/submitted a resume but were not selected; or who meet all requirements except having graduated from college. DCAA needs the data to conduct data analytics for outreach and recruitment return on investment assessments; to better refine outreach strategies, and to measure effectiveness of marketing and advertising efforts/campaigns.

The latest form for Defense Contract Audit Agency Customer Relationship Management Tool expires 2026-06-30 and can be found here.