OMB control number

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 0704-0595 · DOD/DODDEP.

OMB 0704-0595

The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. It will also provide government-wide data on customer experience that can be displayed on performance.gov to help build transparency and accountability of Federal programs to the customers they serve.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2027-06-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
0704-0595_SSA_5.2.24.docx Supporting Statement A
0704-0595_SSB_4.23.24.docx Supporting Statement B
ICR Template_A11 Section 280 Clearance.docx Supplementary Document
Security Clearance Applicant Survey for NBIS Other-Feedback Survey
Security Clearance Applicant Survey for DCSA.mil Other-Feedback Survey

All Historical Document Collections

202404-0704-010 Approved with change	Extension without change of a currently approved collection	2024-05-02
202010-0704-005 Approved without change	New collection (Request for a new OMB Control Number)	2020-10-19

OMB Details

Security Clearance Applicant Survey for DCSA.mil

Federal Enterprise Architecture: Defense and National Security - Operational Defense