Military OneSource (MOS) Business Operations Information System

Forms and Documents

Document Name	Status
MOS-CMS-Guides_2.16.22.pdf Supplementary Document	2022-02-16
MOS CMS DPR 45 DoD, SORN-9.23.2020 Orginal.pdf Supplementary Document	2022-02-08
MOS_PIA_Sec 1_2021.pdf Supplementary Document	2021-12-06
0704-0528_SSA_2.11.22.docx Supporting Statement A	2022-02-11

IC Document Collections

IC ID	Document Title	Status
212081	Case Management Intake Other-Screenshots	Modified

ICR Details

OMB Control No: 0704-0528	ICR Reference No: 202109-0704-006
Status: Received in OIRA	Previous ICR Reference No: 201811-0704-004
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Military OneSource (MOS) Business Operations Information System
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 02/18/2022

	Requested	Previously Approved
Expiration Date	36 Months From Approved	02/28/2022
Responses	219,723	225,584
Time Burden (Hours)	219,723	56,396
Cost Burden (Dollars)	397,699	408,307

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Abstract: This information collection is necessary to support the Military One Source Case Management System, which was established for the purpose of providing comprehensive information to members of the Armed Forces and their families about the benefits and services available to them. Respondents are military service members and their families accessing Military OneSource for support for an inquiry or issue.

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Authorizing Statute(s): PL: Pub.L. 111 - 84 561 Name of Law: Establishment of Online Resources To Provide Information About Benefits and Services Available to...
   US Code: 10 USC 1781 Name of Law: Office of Military Family Readiness Policy
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 66540	11/23/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 6854	02/07/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Case Management Intake

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	219,723	225,584	0	-5,861	0	0
Annual Time Burden (Hours)	219,723	56,396	0	163,327	0	0
Annual Cost Burden (Dollars)	397,699	408,307	0	-10,608	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden has increased as a result of an increase in response time.

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Annual Cost to Federal Government: $11,810,111

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/18/2022

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