SSA's Public Credentialing and Authentication Process

Forms and Documents

Document Name	Status
Justification for the Non-Substantive Changes - 0789.docx Justification for No Material/Nonsubstantive Change	2021-03-26
eAuthentication System of Records.docx Supplementary Document	2020-12-04
Supporting Statement - 0789.docx Supporting Statement A	2021-01-21

IC Document Collections

IC ID	Document Title	Status
246464	New Registration Due to Representative Payee Medicare Replacement Card Application (RpMRC) Other-Internet Screens	New
242067	USPS Pilot Intranet Registration (RCS) Other-Intranet Screens	Unchanged
239638	Internet Sign-Ins Other-Internet Screens	Modified
197897	In-Person (Intranet) Requestors Other-Intranet Screens	Modified
197896	Internet Requestors Other-Internet Screens	Modified

ICR Details

OMB Control No: 0960-0789	ICR Reference No: 202103-0960-012
Status: Received in OIRA	Previous ICR Reference No: 202012-0960-002
Agency/Subagency: SSA	Agency Tracking No:
Title: SSA's Public Credentialing and Authentication Process
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 03/26/2021

	Requested	Previously Approved
Expiration Date	01/31/2024	01/31/2024
Responses	86,266,828	64,159,645
Time Burden (Hours)	5,360,350	3,405,467
Cost Burden (Dollars)	123,567	141,758

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Abstract: The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA. This is an IT Mod Change Request to make non-substantive changes to our Internet authentication for better usability and to clarify language for the respondents. In addition, we are updating the burden information as we expect more respondents will register to use our mySocial Security platform, which requires authentication.

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
   US Code: 5 USC 552 Name of Law: Freedom of Information Act
   US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
   PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 53428	08/28/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 70216	11/04/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
In-Person (Intranet) Requestors
Internet Requestors
Internet Sign-Ins
New Registration Due to Representative Payee Medicare Replacement Card Application (RpMRC)
USPS Pilot Intranet Registration (RCS)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	86,266,828	64,159,645	0	12,500	22,094,683	0
Annual Time Burden (Hours)	5,360,350	3,405,467	0	1,667	1,953,216	0
Annual Cost Burden (Dollars)	123,567	141,758	0	2,250	-20,441	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due both to the addition of a new application on our mySocial Security landing page which we believe will increase registration for a mySocial Security account, as well as normal fluctuation in usage for our accessibility to our Internet applications. We based the updated figures on current management information data from our website. We also would note that we have seen an increase in volume to our website while our offices currently remain closed due to the pandemic. We do not know if the volume will decrease once the pandemic ends, but we will continue to monitor usage.

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Annual Cost to Federal Government: $18,018,340

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/26/2021

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