Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

Forms and Documents

Document Name	Status
Supporting Statement - 0596.docx Supporting Statement A	2019-09-09
Justification for a Non-Substantive Changes - 0596.docx Justification for No Material/Nonsubstantive Change	2020-07-24

IC Document Collections

IC ID	Document Title	Status
43704	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet) Other-Internet Registration for Appointed Reps by Phone or Paper	Unchanged
208243	Change of Address - Automated Telephone Application Other-Authentication Call Script	Modified
198157	Screen Splash Responses - On Hold	Unchanged
189502	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone) Instruction	Unchanged

ICR Details

OMB Control No: 0960-0596	ICR Reference No: 202007-0960-008
Status: Active	Previous ICR Reference No: 202004-0960-015
Agency/Subagency: SSA	Agency Tracking No:
Title: Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/27/2020
	Date Received in OIRA: 07/24/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2021	11/30/2021	11/30/2021
Responses	11,776,474	0	11,276,475
Time Burden (Hours)	748,079	0	714,747
Cost Burden (Dollars)	0	0	0

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Abstract: RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services. We are doing a COVID-related, non-substantive change to update the to add a new a new Telephone Knowledge Change of Address, as due to the current COVID-19 situation, respondents are not currently able to make this change in our field offices.

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: Social Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 21328	05/09/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 35526	07/26/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone)
Screen Splash Responses - On Hold
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)
Change of Address - Automated Telephone Application

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,776,474	11,276,475	0	499,999	0	0
Annual Time Burden (Hours)	748,079	714,747	0	33,332	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We are increasing the burden for this ICR as we are adding the new Change of Address option to the Automated Telephone System due to the current COVID-19 situation, since respondents are unable to make this change in our field offices at the moment. We expect an increase in use of the Automated Telephone System for use of this new application.

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Annual Cost to Federal Government: $8,255,973

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Yes

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/24/2020

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