Customer Satisfaction Surveys - Generic Clearance

Forms and Documents

Document Name	Status
Supporting Statement Part B 2019.doc Supporting Statement B	2019-11-19
Supporting Statement Part A 2019.docx Supporting Statement A	2019-11-19

IC Document Collections

IC ID	Document Title	Status
223851	Web Usability Other-Survey	Unchanged
223850	Search Enhancements Survey Other-Survey	Unchanged
223849	Information Analysis Center (CSS) Other-Survey	Unchanged
223848	DoDTechSpace- Search Design Survey Other-Survey	Unchanged
223847	Defense Innovation Market Place (DIM) CSS Other-Survey	Unchanged
223846	Customer Satisfaction Survey Other-Survey	Unchanged
223845	CARES Projects Evaluations Other-Survey	Unchanged

ICR Details

OMB Control No: 0704-0403	ICR Reference No: 201911-0704-002
Status: Active	Previous ICR Reference No: 201610-0704-003
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Customer Satisfaction Surveys - Generic Clearance
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/23/2020
	Date Received in OIRA: 11/19/2019
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple mode of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) if the agency is using multiple modes of collection (e.g. paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary Document using a naming convention that allow the public to identify the associated instrument; 4) submit no more than 5 Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2023	36 Months From Approved	01/31/2020
Responses	6,400	0	6,400
Time Burden (Hours)	1,273	0	1,273
Cost Burden (Dollars)	34,224	0	34,224

---

Abstract: To collect data that will enable DTIC to effectively measure customer satisfaction of government produced products and services. DTIC's user community is composed of U.S. Government agencies and their contractors. The surveys will provide DTIC with the ability to guage the level of satisfaction among its users and identify possible areas for improving our products and services. It will allow for collection of data that will meet the mandates of Executive Order 12862, the GPRA, and DTIC's Strategic Plan.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 45740	08/30/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 61044	11/12/2019
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
CARES Projects Evaluations
Defense Innovation Market Place (DIM) CSS
DoDTechSpace- Search Design Survey
Web Usability
Search Enhancements Survey
Information Analysis Center (CSS)
Customer Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,400	6,400	0	0	0	0
Annual Time Burden (Hours)	1,273	1,273	0	0	0	0
Annual Cost Burden (Dollars)	34,224	34,224	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $57,582

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/19/2019

---