Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

Forms and Documents

Document Name	Status
Supporting Statement OMB 3060-0874 (2017).doc Supporting Statement A	2017-04-03

IC Document Collections

IC ID	Document Title	Status
31264	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm Other-Screen Shots	Modified
192289	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm	Modified
179173	Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm	Modified

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 201704-3060-005
Status: Historical Active	Previous ICR Reference No: 201605-3060-014
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/25/2017
	Date Received in OIRA: 04/03/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2020	36 Months From Approved	07/31/2019
Responses	335,979	0	335,909
Time Burden (Hours)	84,006	0	83,988
Cost Burden (Dollars)	0	0	0

---

Abstract: The Commission is submitting this revised information collection to transfer certain information collection burdens associated with OMB Control Number 3060-1203 to this OMB Control Number. This change is being made to enable consumers to file complaints relating to the FCC’s disability accessibility requirements for video programming digital apparatus and navigation device user interfaces (e.g., TV and set-top box controls, menus, and program guides) through the Commission’s Consumer Complaint Portal. The Commission’s Consumer Complaint Portal is used for the electronic filing of informal complaints alleging violations of the Communications Act of 1934, as amended (the Act), and the Commission’s rules. All information collection burdens associated with submission of a complaint using the online Consumer Complaint Portal are contained herein.

---

Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 4877	01/17/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 16208	04/03/2017
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	335,979	335,909	0	0	70	0
Annual Time Burden (Hours)	84,006	83,988	0	0	18	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The transfer of information collection burdens contained in (OMB Control Number 3060-1203) results in a net decrease in the annual burden hours associated with these two information collections (OMB Control Numbers 3060-1203 and 3060-0874) because filing a complaint online under this information collection (OMB Control Number 3060-0874) is estimated to require 0.25 hour (15 minutes) per complaint, and filing a complaint offline (burdens reflected in OMB Control Number 3060-1203) is estimated to require 0.5 hour (30 minutes) per complaint. Also, as stated in question one of this information collection, revisions are being made to the online Consumer Complaint Portal to enable consumers to file complaints alleging violations of the FCC’s disability accessibility requirements for video programming digital apparatus and navigation device user interfaces (e.g., TV and set-top box controls, menus, and program guides). Therefore, there are adjustments to this information collection, which are as follows: (a) The total number of respondents has increased by +70 respondents, from 335,909 respondents to 335,979; (b) The total number of responses has increased by +70 responses, from 335,909 responses to 335,979 responses; and (c) The total annual burden hours has increased by +18 annual hours, from 83,988 annual hours to 84,006 annual burden hours. There are no program changes to this information collection.

---

Annual Cost to Federal Government: $3,641,400

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/03/2017

---