Treasury is reminded that if it would like to provide incentives for surveys beyond the stated $40 amount, it will first seek OMB's approval for this increase and subsquently revise this collection accordingly.
Inventory as of this Action
Requested
Previously Approved
06/30/2018
6 Months From Approved
570,000
0
0
35,550
0
0
0
0
0
This is a new clearance request for a number of customer satisfaction surveys to be conducted over the next three years. Surveys conducted under this clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services. Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862.
This collection pertains to the upcoming tax year 2016 filing season. Emergency reinstatement is requested so that a lapse in approval will not impact the ability of respondents to file necessary tax-related forms with the IRS and comply with income tax laws and regulations. The usage of normal clearance procedures would create confusion for potential respondents and negatively affect both them and the IRS if timely submissions cannot be made. IRS requests approval for six months, during which time a full extension request will be finalized and submitted to OMB.
PL:
Pub.L. 105 - 206 112
Name of Law: Internal Revenue Service Reform and Restructuring Act of 1998
The 2013-2016 surveys and their associated burden have been removed. New 2017-2020 surveys have been added. The survey originators have requested 35,550 burden hours for completion of these surveys. It is estimated that roughly the same amount of respondents will be surveyed per year.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
DESCRIPTIONS.docx
Supporting Statement - Customer Satisfaction Surveys (Part B).doc
2017-2020 IRS Customer Satisfaction Surveys