Inquiry Routing and Information System (IRIS)

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Inquiry Routing & Information System (IRIS)
Welcome to the VA´s Inquiry Routing & Information System! We are here to answer your questions.
Veteran Crisis Hotline: For immediate crisis counseling

Medical Emergency: If you have a medical emergency

My Healthe Vet: For Prescription Refills,

please contact the Veteran Crisis Hotline. Help is available please call 911 or go to your nearest medical facility

Healthy Living and Talking to Your Doctor

24 hours a day.

Online.

Emergency Room.

Locations (Find a VA Facility)
This directory
provides
complete
information
regarding the
locations of all VA Medical and
Regional Office Facilities and
Cemeteries.

Toll Free Telephone Numbers
The VA provides
toll-free 800
phone service
for Veterans to
obtain
information
about benefits.

Education Benefits
The VA
provides a site
specifically to
handle your
Veterans Education Benefits
inquiries. Also use this link for WAVE
pin/password problems.

Most Popular Answers

Search

SUMMARY
How can I get information about
my VA benefits?
Status of a pending claim
What is a Veteran Identification

eBenefits Inquiries

Frequently Asked Questions

eBenefits is
your one-stop
shop for online benefits-related tools
and information. This portal is
designed for Wounded Warriors,
Veterans, Service Members, their
families, and their caregivers. We
invite you to explore eBenefits and
become a registered user.

Search our Frequently
Asked Questions
(FAQs) and answers.
Search by topic or
phrases.

Ask a Question
If you were
unable to find
the answer in
our Frequently
Asked
Questions (FAQs), then ask your
question here. Use this link to ask
questions, submit compliments,
complaints and suggestions.

Card (VIC) and how do I get one?
Change of Address
Acceptable proof of military
service; DD214
How do I obtain a VA Home Loan
Certificate of Eligibility or a
duplicate of a certificate?
How much does VA pay in
compensation?

Paperwork Reduction Act Notice
The Paperwork Reduction Act of 1995 requires us to notify you that this information collection is in accordance with the clearance requirements of section 3507 of the
Paperwork Reduction Act of 1995. We may not conduct or sponsor, and you are not required to respond to, a collection of information unless it displays a valid OMB
number. We anticipate that the time expended by all individuals who must complete this form will average ten (10) minutes. This includes the time it will take to read
instructions, gather the necessary facts and fill out the form. This collection of information is intended to fulfill the need identified by the Department of Veterans Affairs
(VA) to categorize your question, complaint, compliment, or suggestion and collect the necessary information to respond to it. Results will be used to automatically route
your inquiry to the appropriate person in the VA, which will help ensure that you receive a response in a timely manner. Use of this form is voluntary and failure to
participate will have no adverse effect of benefits to which you might otherwise be entitled.
OMB Number: 2900-0619
Estimated Burden: 10 minutes

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U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
LAST UPDATED MARCH 19, 2015.

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