CAHPS Overview

®

CAHPS Clinician & Group Survey and Instructions

An Overview of Version 3.0 of the CAHPS Clinician & Group Survey
The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and
optional supplemental items to assess the experiences of adults and children with primary or
specialty care. This document offers an overview of the CG-CAHPS Adult Survey 3.0 and
provides an explanation of the differences between versions 2.0 and 3.0. Version 3.0 of the CGCAHPS Child Survey will be available later in 2015.

Background on the Evolution of the CG-CAHPS Survey
The Clinician & Group Survey builds on prior work conducted by the CAHPS Consortium and
other developers of patient experience surveys. The Agency for Healthcare Research and Quality
(AHRQ) first released the CG-CAHPS Survey for adults and children in 2007. Since that time,
the survey has been revised and expanded to include multiple versions to meet users' diverse
needs.
In January 2015, AHRQ issued a call for public comment on proposed changes to the CGCAHPS Survey. Those proposed changes reflected input and lessons learned from users and
stakeholders, a desire to minimize the burden of survey on patients and providers, and an effort
to maximize the reliability of reporting measures. Based on the comments received and
subsequent analyses of multiple data sets, the CAHPS Consortium recommended incorporating
the changes into version 3.0 of the survey.

How the 3.0 Version Is Different
The major changes to the CG-CAHPS Survey are summarized below. Appendices A-D provide
detailed descriptions of the changes to survey items and reporting measures.

•

Use of a 6-month reference time period rather than a 12-month reference period.
This change makes the survey consistent with the implementation of the CG-CAHPS
Survey by multiple stakeholders, including CMS’s ACO CAHPS Survey and the CAHPS
Survey for the Physician Quality Reporting System (PQRS).

•

Modified composite measure for “Access.” The revised three-item composite measure
reflects multiple aspects of access that are important to patients and stakeholders.

•

Modified composite measure for “Communication.” The revised four-item composite
measure is consistent with the communication measure in the CAHPS Health Plan
Survey.

•

New composite measure for “Care Coordination.” The new three-item composite
measure is comprised of two existing core items and one new item based on an existing
CG-CAHPS supplemental item.

•

Reduced length. These changes reduce the length of the core Adult Survey from 34
items to 31 items.

•

Modified and reduced Patient-Centered Medical Home (PCMH) Item Set.
Modifications to CG-CAHPS Survey includes changes to the PCMH Item Set, which has
also been updated to a 3.0 version. One question has been moved into the core survey,

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and several have been moved into the supplemental item set. These changes reduce the
length of the Adult PCMH Items Set from 18 items to 6 items. Only the measure of “SelfManagement Support” remains unchanged.

•

CG-CAHPS Visit Survey 2.0. While some organizations continue to field the CGCAHPS Visit Survey, its use has been declining steadily. In order to promote consistency
across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys, AHRQ is
not releasing a 3.0 version of the CG-CAHPS Visit Survey. The 2.0 version will remain
available to interested users.

•

Minor changes to item wording. Item wording was updated to be more consistent with
current care practices (e.g., “did you contact” rather than “did you phone”).

Appendix A provides a crosswalk between the topics covered by the core items in versions 2.0
and 3.0 of the CG-CAHPS Adult Survey.
Appendix B provides a crosswalk between the items in versions 2.0 and 3.0 of the CG-CAHPS
Adult Survey.
Appendix C lists the reporting measures for version 3.0 of the CG-CAHPS Adult Survey:

• Getting Timely Appointments, Care, and Information
• How Well Providers Communicate With Patients
• Providers’ Use of Information to Coordinate Patient Care
• Helpful, Courteous, and Respectful Office Staff
• Patients' Rating of the Provider
Appendix D provides a crosswalk between the items in versions 2.0 and 3.0 of the PatientCentered Medical Home Item Set.

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Appendix A: Topics Covered by the Core Items in the CG-CAHPS Adult Survey 3.0
Short Item Title

Adult
3.0
Item #

Short Item Title

Adult
2.0
Item #

Confirmation
of provider

Patient received care from
provider named below

1

Patient received care from
provider named below

1

Provider
identification

Patient usually sees this
provider for care

2

Patient usually sees this
provider for care

2

Length of
relationship

How long patient has been
going to this provider

3

How long patient has been
going to this provider

3

Utilization

Number of times patient
visited this provider for care
in last 6 months

4

Number of times patient
visited this provider for
care in last 12 months

4

Access to care Patient got appointment for
urgent care as soon as
needed

6

Patient got appointment for
urgent care as soon as
needed

6

Patient got appointment for
non-urgent care as soon as
needed

8

Patient got appointment for
non-urgent care as soon as
needed

8

10

Patient got answer to
medical question the same
day he/she phoned
provider’s office

10

(Not included)

Patient got answer to
medical question as soon
as he/she needed when
phoned provider’s office
after hours

12

(Not included)

Patient saw provider within
15 minutes of appointment
time

13

Topic

Patient got answer to
medical question the same
day he/she contacted
provider’s office

Provider
Provider explained things
communication in a way that was easy to
understand

11

Provider explained things
in a way that was easy to
understand

14

Provider listened carefully
to patient

12

Provider listened carefully
to patient

15

Provider gave easy to
understand information
about health questions or
concerns

17

(Not included)

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Topic

Care
Coordination

Rating

Short Item Title

Adult
3.0
Item #

Short Item Title

Adult
2.0
Item #

Provider showed respect
for what patient had to say

14

Provider showed respect
for what patient had to say

19

Provider spent enough
time with patient

15

Provider spent enough
time with patient

20

Provider knew important
information about patient’s
medical history

13

Provider knew important
information about patient’s
medical history

18

Someone from provider’s
office followed up with
patient to give results of
blood test, x-ray, or other
test

17

Someone from provider’s
office followed up with
patient to give results of
blood test, x-ray, or other
test

22

Someone from provider’s
office talked about all
prescription medications
being taken

20

(Not included)

Rating of provider

18

Rating of provider

23

21

Clerks and receptionists
helpful

24

22

Clerks and receptionists
courteous and respectful

25

Clerks and
Clerks and receptionists
receptionists at helpful
provider’s
Clerks and receptionists
office
courteous and respectful
Health status

Rating of overall health

23

Rating of overall health

26

Mental and
emotional
health status

Rating of overall mental or
emotional health

24

Rating of overall mental or
emotional health

27

Demographic
items

Age of patient

25

Age of patient

28

Patient male or female

26

Patient male or female

29

Highest grade level
completed

27

Highest grade level
completed

30

Hispanic or Latino

28

Hispanic or Latino

31

Race

29

Race

32

Someone helped
patient/[respondent]
complete survey

30

Someone helped patient
complete survey

33

How that person helped

31

How that person helped

34

Proxy
respondent
items

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Appendix B: Crosswalk between Versions 3.0 and 2.0 of the CG-CAHPS Adult Survey
The following table lists the items in both versions and the reasons for changes.
Adult Adult
3.0
2.0
Item # Item #

1

2

3

4

1

2

3

4

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Adult
3.0
Question Wording

Adult
2.0
Question Wording

Reason for
Change
Revised survey
reference time
period improves
consistency
across CAHPS
surveys.

Our records show that you
got care from the provider
named below in the last 6
months. Is that right?

Our records show that you
got care from the provider
named below in the last 12
months. Is that right?

[Yes/No  If No, go to #23]

[Yes/No  If No, go to #26]

Is this the provider you
usually see if you need a
check-up, want advice about
a health problem, or get sick
or hurt?

Is this the provider you
usually see if you need a
check-up, want advice about
a health problem, or get sick
or hurt?

[Yes/No]

[Yes/No]

How long have you been
going to this provider?

How long have you been
going to this provider?

[Less than 6 months/At least
6 months but less than 1
year/ At least 1 year but less
than 3 years/ At least 3 years
but less than 5 years/ 5 years
or more]

[Less than 6 months/At least
No change.
6 months but less than 1
year/ At least 1 year but less
than 3 years/ At least 3 years
but less than 5 years/ 5
years or more]

In the last 6 months, how
many times did you visit this
provider to get care for
yourself?

In the last 12 months, how
many times did you visit this
provider to get care for
yourself?

[None  If None, go to #23/
1 time/2/3/4/5 to 9/10 or
more times]

[None  If None, go to #26/
1 time/2/3/4/5 to 9/10 or
more times]

Updated skip
instruction
reflects changes
in the numbering
of core items.

No change.

Revised survey
reference time
period improves
consistency
across CAHPS
surveys.
Updated skip
instruction
reflects changes
in the numbering
of core items.
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Adult Adult
3.0
2.0
Item # Item #

5

5

Adult
3.0
Question Wording

In the last 6 months, did you
contact this provider’s office
to get an appointment for an
illness, injury, or condition
that needed care right
away?
[Yes/No  If No, go to #7]

6

6

In the last 6 months, when
you contacted this provider’s
office to get an appointment
for care you needed right
away, how often did you get
an appointment as soon as
you needed?
[Never/ Sometimes/ Usually/
Always]

7

7

In the last 6 months, did you
make any appointments for a
check-up or routine care
with this provider?
[Yes/No  If No, go to #9]

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Adult
2.0
Question Wording

Reason for
Change

Revised survey
reference time
period improves
In the last 12 months, did you consistency
phone this provider’s office to across CAHPS
get an appointment for an
surveys.
illness, injury, or condition
Change from
that needed care right
“phone” to
away?
“contact”
[Yes/No  If No, go to #7]
accounts for
various modes of
communication
and coordination.

In the last 12 months, when
you phoned this provider’s
office to get an appointment
for care you needed right
away, how often did you get
an appointment as soon as
you needed?

Revised survey
reference time
period improves
consistency
across CAHPS
surveys.

Change from
“phoned” to
“contacted”
[Never/ Sometimes/ Usually/ accounts for
Always]
various modes of
communication
and coordination.

Revised survey
In the last 12 months, did you
reference time
make any appointments for a
period improves
check-up or routine care
consistency
with this provider?
across CAHPS
surveys.
[Yes/No  If No, go to #9]

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Adult Adult
3.0
2.0
Item # Item #

8

9

8

9

Adult
3.0
Question Wording

Adult
2.0
Question Wording

In the last 6 months, when
you made an appointment for
a check-up or routine care
with this provider, how often
did you get an appointment
as soon as you needed?

In the last 12 months, when
you made an appointment for
a check-up or routine care
with this provider, how often
did you get an appointment
as soon as you needed?

[Never/ Sometimes/ Usually/
Always]

[Never/ Sometimes/ Usually/
Always]

In the last 6 months, did you
contact this provider’s office
with a medical question
during regular office hours?
[Yes/No  If No, go to #11]

10

10

In the last 6 months, when
you contacted this provider’s
office during regular office
hours, how often did you get
an answer to your medical
question that same day?
[Never/ Sometimes/ Usually/
Always]

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Reason for
Change

Revised survey
reference time
period improves
consistency with
CMS surveys.

Revised survey
reference time
period improves
consistency
In the last 12 months, did you across CAHPS
phone this provider’s office
surveys.
with a medical question
Change from
during regular office hours?
“phone” to
[Yes/No  If No, go to #11] “contact”
accounts for
various modes of
communication
and coordination.

In the last 12 months, when
you phoned this provider’s
office during regular office
hours, how often did you get
an answer to your medical
question that same day?

Revised survey
reference time
period improves
consistency
across CAHPS
surveys.

Change from
“phoned” to
“contacted”
[Never/ Sometimes/ Usually/
accounts for
Always]
various modes of
communication
and coordination.

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Adult Adult
3.0
2.0
Item # Item #

11

12

11

12

Adult
3.0
Question Wording

Item moved to supplemental
item set

Item moved to supplemental
item set

Adult
2.0
Question Wording

Because few
patients seek
In the last 12 months, did you answers after
phone this provider’s office
office hours, this
with a medical question after item does not
regular office hours?
add sufficient
information to a
[Yes/No  If No, go to #13] measure of
access.
In the last 12 months, when
you phoned this provider’s
office after regular office
hours, how often did you get
an answer to your medical
question as soon as you
needed?

Because few
patients seek
answers after
office hours, this
item does not
add sufficient
information to a
measure of
[Never/ Sometimes/ Usually/ access.
Always]

Wait time includes time spent
in the waiting room and exam
room. In the last 12 months,
how often did you see this
provider within 15 minutes of
your appointment time?

The item-scale
correlation was
lower than the
correlations for
the other items in
the measure of
[Never/ Sometimes/ Usually/ access.
Always]

13

Item moved to supplemental
item set

14

In the last 6 months, how
often did this provider explain
things in a way that was easy
to understand?

In the last 12 months, how
often did this provider explain
things in a way that was easy
to understand?

[Never/ Sometimes/ Usually/
Always]

[Never/ Sometimes/
Usually/ Always]

In the last 6 months, how
often did this provider listen
carefully to you?

In the last 12 months, how
often did this provider listen
carefully to you?

[Never/ Sometimes/ Usually/
Always]

[Never/ Sometimes/
Usually/ Always]

15

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Reason for
Change

Revised survey
reference time
period improves
consistency
across CAHPS
surveys.
Revised survey
reference time
period improves
consistency
across CAHPS
surveys.

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Adult Adult
3.0
2.0
Item # Item #

16

Adult
3.0
Question Wording

Item moved to supplemental
item set

Adult
2.0
Question Wording
In the last 12 months, did you
talk with this provider about
any health questions or
concerns?
[Yes/No  If No, go to #18]

17

13

14

15

18

19

20

Item moved to supplemental
item set

In the last 6 months, how
often did this provider seem
to know the important
information about your
medical history?

Revised
communication
composite
improves
consistency
across CAHPS
surveys.

In the last 12 months, how
often did this provider give
you easy to understand
information about these
health questions or
concerns?

Revised
communication
composite
improves
consistency
across CAHPS
[Never/ Sometimes/ Usually/ surveys.
Always]

In the last 12 months, how
often did this provider seem
to know the important
information about your
medical history?

[Never/ Sometimes/ Usually/
Always]

Revised survey
reference time
period improves
consistency
across CAHPS
[Never/ Sometimes/ Usually/ surveys.
Always]

In the last 6 months, how
often did this provider show
respect for what you had to
say?

In the last 12 months, how
often did this provider show
respect for what you had to
say?

[Never/ Sometimes/ Usually/
Always]

Revised survey
reference time
period improves
consistency
across CAHPS
[Never/ Sometimes/ Usually/ surveys.
Always]

In the last 6 months, how
often did this provider spend
enough time with you?

In the last 12 months, how
often did this provider spend
enough time with you?

[Never/ Sometimes/ Usually/
Always]

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Reason for
Change

Revised survey
reference time
period improves
consistency
[Never/ Sometimes/ Usually/ across CAHPS
surveys.
Always]

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Adult Adult
3.0
2.0
Item # Item #

16

17

18

21

22

23

19

Adult
3.0
Question Wording

In the last 6 months, when
this provider ordered a blood
test, x-ray, or other test for
you, how often did someone
from this provider’s office
follow up to give you those
results?

In the last 12 months, when
this provider ordered a blood
test, x-ray, or other test for
you, how often did someone
from this provider’s office
follow up to give you those
results?

[Never/ Sometimes/ Usually/
Always]

[Never/ Sometimes/ Usually/
Always]

Using any number from 0 to
10, where 0 is the worst
provider possible and 10 is
the best provider possible,
what number would you use
to rate this provider?

Using any number from 0 to
10, where 0 is the worst
provider possible and 10 is
the best provider possible,
what number would you use
to rate this provider?

[0/1/2/3/4/5/6/7/89/10]

[0/1/2/3/4/5/6/7/89/10]

In the last 6 months, did you
take any prescription
medicine?

Added for
New item for CG-CAHPS 3.0 inclusion in new
based on PCMH
care coordination
supplemental item.
composite
measure.

In the last 6 months, how
often did you and someone
from this provider’s office talk New item for CG-CAHPS 3.0
about all the prescription
based on PCMH
medicines you were taking? supplemental item.
[Never/ Sometimes/ Usually/
Always]

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Reason for
Change

Revised survey
reference time
period improves
consistency
In the last 6 months, did this In the last 12 months, did this
across CAHPS
provider order a blood test, x- provider order a blood test, xsurveys.
ray, or other test for you?
ray, or other test for you?
Updated skip
[Yes/No  If No, go to #18]
[Yes/No  If No, go to #23]
instruction
reflects changes
in the numbering
of core items.

[Yes/No  If No, go to #21]

20

Adult
2.0
Question Wording

Revised survey
reference time
period improves
consistency
across CAHPS
surveys.

No change.

Added for
inclusion in new
care coordination
composite
measure.

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Adult Adult
3.0
2.0
Item # Item #

21

22

23

24

24

25

26

27

25

28

26

29

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Adult
3.0
Question Wording

Adult
2.0
Question Wording

In the last 6 months, how
often were clerks and
receptionists at this
provider’s office as helpful as
you thought they should be?

In the last 12 months, how
often were clerks and
receptionists at this
provider’s office as helpful as
you thought they should be?

Reason for
Change

[Never/ Sometimes/ Usually/
Always]

Revised survey
reference time
period improves
consistency
across CAHPS
[Never/ Sometimes/ Usually/ surveys.
Always]

In the last 6 months, how
often did clerks and
receptionists at this
provider’s office treat you
with courtesy and respect?

In the last 12 months, how
often did clerks and
receptionists at this
provider’s office treat you
with courtesy and respect?

[Never/ Sometimes/ Usually/
Always]

Revised survey
reference time
period improves
consistency
across CAHPS
[Never/ Sometimes/ Usually/ surveys.
Always]

In general, how would you
rate your overall health?

In general, how would you
rate your overall health?

[Excellent/Very
Good/Good/Fair/Poor]

[Excellent/Very
Good/Good/Fair/Poor]

In general, how would you
rate your overall mental or
emotional health?

In general, how would you
rate your overall mental or
emotional health?

[Excellent/Very
Good/Good/Fair/Poor]

[Excellent/Very
Good/Good/Fair/Poor]

What is your age?

What is your age?

[18 to 24/ 25 to 34/ 35 to
44/ 45 to 54/ 55 to 64/ 65 to
74/ 75 or older]

[18 to 24/ 25 to 34/ 35 to
No change.
44/ 45 to 54/ 55 to 64/ 65 to
74/ 75 or older]

Are you male or female?

Are you male or female?

[Male/Female]

[Male/Female]

No change.

No change.

No change.

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Adult Adult
3.0
2.0
Item # Item #

27

28

30

31

Adult
3.0
Question Wording

Adult
2.0
Question Wording

What is the highest grade or
level of school that you have
completed?

What is the highest grade or
level of school that you have
completed?

[8th grade or less/ Some high
school, but did not graduate/
High school graduate or
GED/ Some college or 2-year
degree/ 4-year college
graduate/ More than 4-year
college degree]

[8th grade or less/ Some
high school, but did not
graduate/ High school
graduate or GED/ Some
college or 2-year degree/ 4year college graduate/ More
than 4-year college degree]

Are you of Hispanic or Latino Are you of Hispanic or Latino
origin or descent?
origin or descent?
[Yes, Hispanic or Latino/ No,
Not Hispanic or Latino]

[Yes, Hispanic or Latino/ No,
Not Hispanic or Latino]

Reason for
Change

No change.

No change.

What is your race? Mark one What is your race? Mark one
or more.
or more.
29

30

31

32

33

34

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[White/ Black or African
American/ Asian/ Native
Hawaiian or Other Pacific
Islander/ American Indian or
Alaska Native/ Other]

[White/ Black or African
American/ Asian/ Native
Hawaiian or Other Pacific
Islander/ American Indian or
Alaska Native/ Other]

Did someone help you
complete this survey?

Did someone help you
complete this survey?

[Yes / No  Thank you.
Please return the completed
survey in the postage-paid
envelope]

[Yes / No  Thank you.
Please return the completed
survey in the postage-paid
envelope]

How did that person help
you? Mark one or more.

How did that person help
you? Mark one or more.

[Read the questions to me/
Wrote down the answers I
gave/ Answered the
questions for me/ Translated
the questions into my
language/ Helped in some
other way (Please print)]

[Read the questions to me/
Wrote down the answers I
No change.
gave/ Answered the
questions for me/ Translated
the questions into my
language/ Helped in some
other way (Please print)]

No change.

No change.

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Appendix C: Measures for the CG-CAHPS Adult Survey 3.0

Getting Timely Appointments, Care, and Information

The survey asked patients how often they got appointments for care as soon as needed and timely
answers to questions when they called the office.
Q6

Patient got appointment for urgent care as soon as needed

Q8

Patient got appointment for non-urgent care as soon as needed

Response
Options

• Never
• Sometimes
Patient got answer to medical question the same day he/she phoned
Q10
• Usually
provider’s office
• Always
Note: This composite measure of “Access” no longer includes two items that were in the 2.0 version
of the survey: “Got answers to medical questions after office hours” and “Wait time for appointment
to start.” Both items were moved into the supplemental item set.
How Well Providers Communicate with Patients

The survey asked patients how often their providers explained things clearly, listened carefully, showed
respect, and spent enough time with the patient.
Q11

Provider explained things in a way that was easy to understand

Q12

Provider listened carefully to patient

Q14

Provider showed respect for what patient had to say

Q15

Provider spent enough time with patient

Response Options

•
•
•
•

Never
Sometimes
Usually
Always

Note: This composite measure of “Communication” no longer includes two items that were in the 2.0
version of the survey. The item “Gives easy to understand instructions” was moved into the
supplemental item set The item “Knows important information about medical history” remains in the
core survey but is now included in the “Care Coordination” measure (see below).

Providers’ Use of Information to Coordinate Patient Care

The survey asked patients how often their providers knew their medical history, followed up to give results
of tests, and asked about prescription medications being taken.
Q13

Provider knew important information about patient’s medical
history

Q17

Someone from provider’s office followed up with patient to give
results of blood test, x-ray, or other test

Q20

Someone from provider’s office talked about all prescription
medications being taken

Response Options

•
•
•
•

Never
Sometimes
Usually
Always

Note: “Care Coordination” is a new measure for version 3.0 of the CG-CAHPS Survey.
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Helpful, Courteous, and Respectful Office Staff

The survey asked patients how often office staff were helpful and treated them with courtesy and respect.
Response Options
Q21

Clerks and receptionists helpful

Q22

Clerks and receptionists courteous and respectful

•
•
•
•

Never
Sometimes
Usually
Always

Note: No changes to version 3.0 of the CG-CAHPS “Office Staff” measure.

Patients’ Rating of the Provider (or Doctor)

The survey asked patients to rate their provider on a scale of 0 to 10, with 0 being the worst and 10 being
the best.
Q18

Rating of provider

Response
Options

•

0-10

Note: No changes to version 3.0 of the CG-CAHPS “Rating” measure.

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Appendix D: Crosswalk between Versions 3.0 and 2.0 of the Adult Patient-Centered
Medical Home (PCMH) Item Set
The following table lists the items and the reasons for changes.
Adult
3.0
Item #

N/A

PCMH1

N/A

N/A

N/A

N/A

N/A

Adult
2.0
Item #

PCMH1

Short Item Title 3.0

N/A

Short Item Title 2.0

Number of days wait for
urgent care appointment

Notes
Moved to general
set of CGCAHPS
supplemental
items

Patient got information about
what to do if care is needed
PCMH2
on evenings, weekends, or
holidays

Patient got information about
what to do if care is needed No change to
on evenings, weekends, or
item
holidays

PCMH3

N/A

Patient needed care during
evenings, weekends, or
holidays

N/A

Moved to general
Patient able to get needed
set of CGcare on evenings, weekends, CAHPS
or holidays
supplemental
items

N/A

Patient got reminders from
provider’s office between
visits

Moved to general
set of CGCAHPS
supplemental
items

N/A

Patient started or stopped a
medicine

Moved to general
set of CGCAHPS
supplemental
items

N/A

Provider talked to patient
about reasons patient might
want to take a medicine

Moved to general
set of CGCAHPS
supplemental
items

PCMH4

PCMH5

PCMH6

PCMH7

6/17/2015
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Moved to general
set of CGCAHPS
supplemental
items

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Adult
3.0
Item #

N/A

N/A

Adult
2.0
Item #

PCMH8

PCMH9

PCMH2 PCMH10

Short Item Title 3.0

Short Item Title 2.0

Notes

N/A

Provider talked to patient
about reasons patient might
not want to take a medicine

Moved to general
set of CGCAHPS
supplemental
items

Provider asked what patient
thought was best

Moved to general
set of CGCAHPS
supplemental
items

N/A

Patient saw a specialist for a
particular health problem

Patient saw a specialist for a No change to
particular health problem
item

PCMH3

Provider seemed informed
PCMH11 and up-to-date about care
from specialists

Provider seemed informed
and up-to-date about care
from specialists

No change to
item

PCMH4

Anyone in provider’s office
PCMH12 talked with patient about
specific health goals

Anyone in provider’s office
talked with patient about
specific health goals

No change to
item

PCMH5

Anyone in provider’s office
asked if there were things
PCMH13
that made it hard for patient
to take care of health

Anyone in provider’s office
asked if there were things
that made it hard for patient
to take care of health

No change to
item

N/A

PCMH14

N/A

Patient took prescription
medicine

Moved to core
survey

N/A

PCMH15

N/A

Anyone in provider’s office
talked with patient about all
prescriptions

Moved to core
survey

N/A

Anyone in provider’s office
asked if patient had felt sad,
empty, or depressed

Moved to general
set of CGCAHPS
supplemental
items

N/A

PCMH6

PCMH16

Anyone in provider’s office
talked about
PCMH17
worrying/stressful aspects of
patient’s life

6/17/2015
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Anyone in provider’s office
talked about
No change to
worrying/stressful aspects of item
patient’s life

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Adult
3.0
Item #

N/A

Adult
2.0
Item #

PCMH18

6/17/2015
www.cahps.ahrq.gov

Short Item Title 3.0

Short Item Title 2.0

Notes

N/A

Anyone in provider’s office
talked with patient about
personal problem, family
problem, alcohol use, drug
use, or a mental or emotional
illness

Moved to general
set of CGCAHPS
supplemental
items

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