Form 1 Attachment 1 OMPC Survey

OMPC Customer Satisfaction Survey (Feds &
Contractors)

OMB No.: 0925-0642
Expiration Date: 8/31/2017

The purpose of this survey is to gather feedback about your level of satisfaction
with the Office of Management Policy and Compliance’s (OMPC) support and
materials. The information provided will be used to monitor and enhance services.
This survey will take less than 5 minutes to complete. Your responses will be kept
secure, to the extent provided by law. Thank you.

Public reporting burden for this collection of information is estimated to average 5 minutes per
response, including the time for reviewing instructions, searching existing data sources,
gathering and maintaining the data needed, and completing and reviewing the collection of
information. An agency may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a currently valid OMB control
number. Send comments regarding this burden estimate or any other aspect of this collection
of information,including suggestions for reducing this burden to: NIH, Project Clearance
Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (09250642). Do not return the completed form to this address.

1. Please select the option that applies to you: *
I am a federal employee
I am a contractor
Other - Write In (Required)
*

(untitled)

2. Where do you work? *
CCR
DCB
DCCPS
DCEG
DCP
DCTD
DEA
OD
OM
NIH
Other

Specify: *

3. Thinking about your recent contact with OMPC, which service did you
use? *
Delegations of Authority
Management Review
Organizational Change
Paperwork Reduction Act (PRA)/ OMB Clearance
Policy
Process Mapping/Business Process Re-engineering
Records Management
Risk Management
Survey Program

4. Approximately when did you last contact OMPC? *
Within the last week
2-3 weeks ago
4 or more weeks ago

5. How did you contact OMPC staff? *
Phone
Email (Direct)
Email (Linked from Website or other source)
Instant Message
Other - Write In (Required)
*

6. How satisfied were you with:
Very
Dissatisfied
The timeliness of
service/response?
The level of courtesy and
professionalism?
Your request being
understood?

Dissatisfied

Neutral

Satisfied

Very
Satisfied

7. How satisfied were you with the follow-up provided?
Satisfied
Dissatisfied
Follow-up not needed

Please comment on the reason why you were dissatisfied with the follow-up:
*

8. How satisfied were you with:
Very
Dissatisfied
The quality of information
and materials provided?
The overall quality of the
service?

Dissatisfied

Neutral

Satisfied

Very
Satisfied

9. Aside from OMPC staff, where else do you find information or answers to
your questions? You may select more than one answer.
myNCI website
cancer.gov website
NIH website
Colleagues
Supervisor/Management
Administrative Officer
Other - Write In (Required)
*

10. What other services could OMPC provide?

11. Please take a moment to share additional feedback about OMPC
services, support and materials.

Thank you for taking the time to complete this survey. For more information on
OMPC, click here or contact us at nciompc@mail.nih.gov.