VOV (Voice of Veteran) Surveys

Forms and Documents

Document Name	Status
VBA_VOV NonSubstantial Change_12 11 12 v3.docx Justification for No Material/Nonsubstantive Change	2012-12-14
VBA_VOV Benchmark Overview_OMB Response_6.7.12.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Servicing_06 27 12_final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Enrollment_6 27 12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VR&E Escaped Beneficiary_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_SAH Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Pension Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_LGY Enrollment_06.27.12 final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Enrollment_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Compensation Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_C&P Enrollment_06.27.final.xlsx Supplementary Document	2012-07-09
Comp_Enrollment_Postcard_4 26 11_clean.doc Supplementary Document	2012-07-09
Comp_Enrollment_Cover_Letter_4 26 11_clean.doc Supplementary Document	2012-07-09
VOV_Supporting Statement B_6 28 12.docx Supporting Statement B	2012-07-05
VOV_Supporting Statement A_6 25 12.docx Supporting Statement A	2012-07-05

IC Document Collections

IC ID	Document Title	Status
203010	VOV (Voice of Veteran) Surveys Other-Comp Servicing Questionnaire	Modified

ICR Details

OMB Control No: 2900-0782	ICR Reference No: 201212-2900-008
Status: Historical Inactive	Previous ICR Reference No: 201012-2900-007
Agency/Subagency: VA	Agency Tracking No: 2900-0782
Title: VOV (Voice of Veteran) Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Disapproved and continue	Conclusion Date: 03/11/2013
	Date Received in OIRA: 12/14/2012
Terms of Clearance: Prior terms remain in effect. By the time of the next submission, VA will provide an assessment of whether the items that are unrelated to customer satisfaction are necessary/appropriate in this set of surveys, and a re-assessment of whether any of the items can be obtained from administrative data.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2015	07/31/2015	07/31/2015
Responses	30,000	0	30,000
Time Burden (Hours)	7,500	0	7,500
Cost Burden (Dollars)	0	0	0

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Abstract: VOV (Voice of Veteran) Surveys will be used primarily to measure customer satisfaction from the veterans and their dependents.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 15	01/24/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 71	04/13/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
VOV (Voice of Veteran) Surveys

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: New Data Collection.

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Annual Cost to Federal Government: $1,001,885

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/14/2012

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