FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..

Forms and Documents

Document Name	Status
Form FCC Form 501 FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms Form and Instruction	Modified
Nonsubstantial change request for 3060-0874 to include ip cc complaints (092012).doc Justification for No Material/Nonsubstantive Change	2012-09-20
Supporting Statement OMB 3060-0874 to include ip cc complaints (092012).doc Supporting Statement A	2012-09-20

IC Document Collections

IC ID	Document Title	Status
31264	FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms Form and Instruction	Modified
192289	FCC Forms 2000m 475-B, 1088 and 501, Consumer Complaint Forms	Modified
179173	FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms	Modified

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 201209-3060-003
Status: Historical Active	Previous ICR Reference No: 201206-3060-012
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501 - Consumer Complaint Forms: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telepho..
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/25/2012
	Date Received in OIRA: 09/21/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	05/31/2013	05/31/2013
Responses	518,731	0	518,206
Time Burden (Hours)	195,973	0	195,710
Cost Burden (Dollars)	0	0	0

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Abstract: FCC Form 2000 A through F, General Complaint Forms, will allow the FCC to collect detailed information from consumers on the practices of telecommunications companies to assist in resolving informal complaints and to collect data as a part of the investigative work performed by federal and state law enforcement agencies. Form 475-B, Obscenity or Indecency Complaint Form, allows the FCC to collect detailed data from consumers on the practices of programming providers that may air obscene, profane, and/or indecent material that will be used to assist in the resolution of informal complaints and to assess the practices of programmers. FCC Form 501, Slamming Complaint Form, is designed to assist consumers in filing slamming complaints with the Commission. The form is devised to ensure complete and efficient submission of slamming complaints. The form will be available to consumers electronically and in hard copy. The information will be used by the Commission to provide redress to consumers and to act against companies engaged in this illegal practice as soon as possible. FCC Form 1088 A through H, Junk Fax/Telemarketing Form, is designed specifically for complaints that involve (1) junk faxes, (2) telemarketing (including do-not-call violations), and (3) other related issues such as prerecorded messages, automatic telephone dialing systems, and unsolicited commercial email messages to wireless telecommunications devices (cell phones, pagers). The Commission is submitting this non-substantial change request submission to the Office of Management and Budget (OMB) to simply add to this collection (3060-0874) a portion of the burden hours and costs that were approved under OMB control number 3060-1162. This modification corresponds to the fact that consumers are allowed to file complaints by more than one process. We estimate that approximately 75% of complaints will be filed using FCC Form 2000C (collection 3060-0874) and 25% of complaints will be filed using the procedures outlined under collection 3060-1162. These complaints allege violations of the rules for closed captioning of video programming delivered using Internet protocol and rules for apparatus closed caption requirements (collectively IP CC rules). Therefore, pursuant to the IP CC rules that will go into effect on September 30, 2012, FCC Form 2000C, which is currently housed under OMB collection 3060-0874, will be modified to collect the same information approved by OMB on July 24, 2012 under OMB collection 3060-1162. As such, we request approval of these modifications as a non-substantial change. The updated draft FCC Form 2000C and updated supporting statement have been included in the collection for public viewing and OMB approval.

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Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 68063	12/22/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 13540	03/22/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms	FCC Form 2000D, FCC Form 1088G, FCC Form 1088H, FCC Form 501, FCC Form 2000A, FCC Form 2000E, FCC Form 2000F, FCC Form 1088F, FCC Form 1088E, FCC Form 1088A, FCC Form 1088B, FCC Form 1088D, FCC Form 1088C, FCC Form 475-B, FCC Form 2000B, FCC Form 2000C	Slamming Complaint Form ,   Obscene, Profane, and/or Indecent Material Complaint Form ,   Deceptive or Unlawful Advertising or Marketing Complaint ,   Billing, Privacy, or Service Quality Complaint ,   Disability Access Complaint ,   Emergency or Public Safety Complaint ,   Media (General) Complaint ,   Other Communications Complaint Not Covered by Form 2000A through Form 2000E ,   Junk Fax Complaint ,   Live Call Received at a Residential Telephone Line Complaint ,   Prerecorded Message Received at a Residential Telephone Line Complaint ,   Abandoned Calls & War Dialing Received at a Business or Residential Telephone Line Complaint ,   Business Telephone Complaint ,   Emergency Telephone; Patient Telephone in Hospital, Nursing Homes, or Elderly Care Facility Complaint ,   Call or Message to Wireless Device (Cell Phone or Pager) Complaint ,   Call or Message to Toll-Free Number (800, 888, etc.) or Any Other Service (Except Wireless for Which the Called Party is Charged Complaint
FCC Forms 2000, 475-B, 1088 and 501, Consumer Complaint Forms
FCC Forms 2000m 475-B, 1088 and 501, Consumer Complaint Forms

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	518,731	518,206	0	0	525	0
Annual Time Burden (Hours)	195,973	195,710	0	0	263	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Because of the new IP CC rules that will go into effect on September 30, 2012, the Commission made various non-substantial changes to FCC Form 2000C. Those non-substantial changes extracted burdens associated with filing consumer complaints regarding IP CC from OMB collection 3060-1162 to 3060-0874. Therefore, the burdens for this information collection have adjusted as follows: The number of respondents has increased by +525, from 518,206 to 518,731 respondents, the number of annual responses has increased by +525, from 518,206 to 518,731 responses, and the annual burden hours has increased by +263, from 195,710 to 195,973 hours. The annual cost remains unchanged. There are no program changes.

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Annual Cost to Federal Government: $35,838,084

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/21/2012

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