ARMIS Customer Satisfaction Report - FCC Report 43-06

Forms and Documents

Document Name	Status
0763_SS_011312.doc Supporting Statement A	2012-01-13

IC Document Collections

IC ID	Document Title	Status
30882	ARMIS Customer Satisfaction Report - FCC Report 43-06 Other-FCC Report 43-06	Unchanged

ICR Details

OMB Control No: 3060-0763	ICR Reference No: 201110-3060-018
Status: Historical Active	Previous ICR Reference No: 200901-3060-010
Agency/Subagency: FCC	Agency Tracking No: WCB
Title: ARMIS Customer Satisfaction Report - FCC Report 43-06
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/17/2012
	Date Received in OIRA: 01/13/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2015	36 Months From Approved	04/30/2012
Responses	7	0	7
Time Burden (Hours)	5,040	0	5,040
Cost Burden (Dollars)	0	0	0

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Abstract: The Customer Satisfaction Report reflects the results of customer satisfaction based on surveys conducted by individual carriers from their customers. The Commission noted that the reporting carriers have committed to continue customer satisfaction data and to file those data publicly, through ARMIS Report 43-06 filing for 24 months from the effective date of the Commission's Memorandum Opinion and Order, FCC 08-203, released September 6, 2008.

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Authorizing Statute(s): US Code: 47 USC 219(b) Name of Law: Communications Act of 1934, as amended
   US Code: 47 USC 220 Name of Law: Communications Act of 1934, as amended
   US Code: 47 USC 161 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 68186	11/03/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 1932	01/12/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
ARMIS Customer Satisfaction Report - FCC Report 43-06

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7	7	0	0	0	0
Annual Time Burden (Hours)	5,040	5,040	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $648,938

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/13/2012

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