Consumer Satisfaction Questionnaire, Federal Reserve Consumer Help Center Survey, Federal Reserve Consumer Help Online Complaint Form

Forms and Documents

Document Name	Status
Form FR 1379a Consumer Satisfaction Questionnaire Form	Modified
Form FR 1379c Federal Reserve Consumer Help Online Form Form and Instruction	Modified
Form FR 1379b Federal Reserve Consumer Help Center Survey Form	Modified
FR1379.20101221_83c.pdf Justification for No Material/Nonsubstantive Change	2011-01-05

IC Document Collections

IC ID	Document Title	Status
36172	Consumer Satisfaction Questionnaire Form	Modified
183689	Federal Reserve Consumer Help Online Form Form and Instruction	Modified
183688	Federal Reserve Consumer Help Center Survey Form	Modified

ICR Details

OMB Control No: 7100-0135	ICR Reference No: 201012-7100-009
Status: Historical Active	Previous ICR Reference No: 200802-7100-001
Agency/Subagency: FRS	Agency Tracking No: FR 1379a,b,c
Title: Consumer Satisfaction Questionnaire, Federal Reserve Consumer Help Center Survey, Federal Reserve Consumer Help Online Complaint Form
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Delegated
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/05/2011
	Date Received in OIRA: 01/05/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2011	05/31/2011	05/31/2011
Responses	11,499	0	14,440
Time Burden (Hours)	1,634	0	2,037
Cost Burden (Dollars)	0	0	0

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Abstract: The FR 1379a questionnaire is sent to consumers who have filed complaints with the Federal Reserve against state member banks. The information is used to assess their satisfaction with the Federal Reserve’s handling and written response to their complaint at the conclusion of an investigation. The FR 1379b questionnaire is sent as needed to consumers who contact the FRCH to file a complaint or inquiry. The information is used to determine whether consumers are satisfied with the way the Federal Reserve Consumer Help (FRCH) handled their complaint. Consumers use the FR 1379c to electronically submit a complaint against a financial institution to the FRCH.

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Authorizing Statute(s): US Code: 15 USC 57(a)(f) Name of Law: Federal Trade Commission Improvement Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 6515	02/04/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 20673	04/16/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Federal Reserve Consumer Help Center Survey	FR 1379b	Federal Reserve Consumer Help Center - Consumer Survey
Consumer Satisfaction Questionnaire	FR 1379a	Consumer Satisfaction Questionnaire
Federal Reserve Consumer Help Online Form	FR 1379c	Federal Reserve Consumer Help - Online Complaint Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,499	14,440	0	0	-2,941	0
Annual Time Burden (Hours)	1,634	2,037	0	0	-403	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The questionnaires, survey, and online form are voluntary and the burden is based on the number of respondents that typically submit a reply to the Federal Reserve. The adjustment is due to a decrease in the number of consumers responding to the survey.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/05/2011

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