Interactive Customer Evaluation (ICE) System

Forms and Documents

Document Name	Status
SUPPORTING STATEMENT 2009(cc).doc Supporting Statement B	2010-04-07
SUPPORTING STATEMENT 2009(cc).doc Supporting Statement A	2010-04-07

IC Document Collections

IC ID	Document Title	Status
5513	Interactive Customer Evaluation (ICE) System Other-Sample Comment Card	Modified

ICR Details

OMB Control No: 0704-0420	ICR Reference No: 201004-0704-001
Status: Historical Active	Previous ICR Reference No: 200608-0704-010
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Interactive Customer Evaluation (ICE) System
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/10/2010
	Date Received in OIRA: 04/07/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2013	36 Months From Approved
Responses	812,540	0	0
Time Burden (Hours)	40,627	0	0
Cost Burden (Dollars)	1,015,675	0	0

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Abstract: The purpose of the Interactive Customer Evaluation (ICE) system is to provide the Defense community with an on-line customer feedback system. Members of the public who respond on the ICE are authorized customers and have been provided a service through DOD customer service organizations. They have the opportunity to provide any comments that might be beneficial in improving the process and, in turn, service to the customer. This is a management tool for improving customer service.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 36674	07/24/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 57456	11/06/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Interactive Customer Evaluation (ICE) System

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	812,540	0	0	0	808,740	3,800
Annual Time Burden (Hours)	40,627	0	0	0	40,437	190
Annual Cost Burden (Dollars)	1,015,675	0	0	0	1,010,925	4,750

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Increase in number of respondents

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Annual Cost to Federal Government: $1,000,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/07/2010

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