Generic Veterans Health Administration Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
2900-0570 justification.doc Supporting Statement A	2008-01-09
2900-0570 supplementary documents.pdf Supplementary Document	2008-01-09
2900-0570 survey.pdf Supplementary Document	2007-12-28
2900-0570 justificationB.doc Supporting Statement B	2007-12-28

IC Document Collections

IC ID	Document Title	Status
44127	Generic Veterans Health Administration Customer Satisfaction Surveys Other-survey	Modified

ICR Details

OMB Control No: 2900-0570	ICR Reference No: 200712-2900-028
Status: Historical Active	Previous ICR Reference No: 200708-2900-004
Agency/Subagency: VA	Agency Tracking No: 2900-0570
Title: Generic Veterans Health Administration Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/25/2008
	Date Received in OIRA: 01/09/2008
Terms of Clearance: Approved for purposes of conducting customer satisfaction surveys. VA shall submit proposed collections under this package to OMB for review and approval prior to fielding and OMB will generally review collections within 10 business days.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2011	36 Months From Approved	03/31/2008
Responses	885,797	0	1,074,901
Time Burden (Hours)	125,347	0	130,644
Cost Burden (Dollars)	0	0	0

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Abstract: Provides procedures for expedited approval of centrally and locally administered customer satisfaction surveys. Information gathered will measure efficacy of process improvements designed around areas of poor performance highlighted in the nationally conducted VHA Customer Satisfaction Surveys.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
   US Code: 38 USC 527 Name of Law: Evaluation and data collection
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 196	10/11/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 5	01/08/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Generic Veterans Health Administration Customer Satisfaction Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	885,797	1,074,901	0	0	-189,104	0
Annual Time Burden (Hours)	125,347	130,644	0	0	-5,297	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The figures on this report are actual adjusted Fiscal Year 2007 usage figures. The burden hour decrease is primarily due to a reduced number of ad hoc surveys being approved and conducted. Although we do not project any significant program changes or adjustments in future years, we will continue providing actual usage figures on each future ICB

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/09/2008

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