Call-Back Survey Callers to the Medicare + Choice Toll-Free Hotline

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
8411	Call-Back Survey Callers to the Medicare + Choice Toll-Free Hotline Form	Migrated

ICR Details

OMB Control No: 0938-0737	ICR Reference No: 199808-0938-004
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: HHS/CMS	Agency Tracking No:
Title: Call-Back Survey Callers to the Medicare + Choice Toll-Free Hotline
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 09/04/1998
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/10/1998
	Date Received in OIRA: 08/28/1998
Terms of Clearance: Approved for use under an emergency basis with the understanding that: 1) within the next six months, HCFA will forward to OMB its preliminary three month assessment of the call back survey; and 2) Abt will adopt the new OMB Directive 15 race/ethnicity categories for its demographics and classification questions on page 12 of the survey instrument.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/1999	03/31/1999
Responses	1,050	0	0
Time Burden (Hours)	175	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: A sample of callers to the Medicare + Choice hotline will be called back to obtain information about their satisfaction with the interaction with the customer service representatives, whether additional calls to other sources were necessary to get the information or resolve the problem that prompted the call, and whether they would call the hotline in the future. Problems that are mentioned during these call-backs will be tallied to identify those that appear to be systematic and changes will be made in the operations and in operators training to avoid such problems in the future.

Emergency Justfication:

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Call-Back Survey Callers to the Medicare + Choice Toll-Free Hotline	HCFA-R-253

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,050	0	0	1,050	0	0
Annual Time Burden (Hours)	175	0	0	175	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/28/1998

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