The clearance request does not clearly provide a description of the exact uses made of the information collected. Consequently, it is not possible to determine the extent of use beyond a simple "suggestion bo If the survey is used to provide an indication of the level of satisfaction with the performance of an office, or of changes over time, the information collection is seriously defective and in need of modification. The low response rate of 19-32 percent is insufficient to assure the representativeness of survey results. This defect and others would warrant disapproval of this collection as a quantitative measure. However, because of the importance of IRS' efforts to be responsive to public concern about the administration of income tax collections, we are extending approval of this docket for six months to enable IRS to develop a better explanation of the uses of the surve and a collection plan and reasonable implementation schedule that will meet the requirements of 5CFR1320. During the period of the extension, the survey is authorized for use only in the IRS districts listed in Mr. Jack G. Petris' memorandum dated March 29, 1988. We would welcome an informal discussion with the Department to help ensure an appropriate matching of methodology with intended survey uses.
Inventory as of this Action
Requested
Previously Approved
09/30/1988
09/30/1988
03/31/1988
15,000
0
40,000
1,200
0
10,000
0
0
0
THE INTERNAL REVENUE SERVICE REQUIRES A MEANS OF ASSESSING THE QUALITY OF SERVICE PROVIDED TO THE PUBLIC. PUBLIC PERCEPTION/OPINION IS AN IMPORTATN PART OF THIS PROCESS. THIS FORM WILLBE USED TO ASSIST IN THE EFFORTS.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.